Prestigious Consulting is a professional HR consultancy firm. We focus on improving organizational performance through strategic people & process management.
We are recruiting to fill the position below:
Job Position: Customer Service Officer
Job Location: Chevy View Estate, Chevron Road, Lagos
Employment Type: Full-time
Schedule: 8am to 6pm daily, except Saturdays at 8am to 5pm (Work may alternate Saturdays depending on volume of work)
Job Summary
The Customer Service Officer will be responsible for handling customer inquiries, managing orders, and ensuring a smooth and professional customer experience in the laundry department.
Key Responsibilities
Greet and assist customers with inquiries, orders, and complaints.
Maintain customer records and process transactions.
Ensure high levels of customer satisfaction and handle feedback professionally.
Manage social media and online customer interactions.
Track and update order statuses for customers.
Coordinate pickups and deliveries.
Create promotional materials using Canva.
Maintain reports and customer databases using Excel.
Requirements & Qualifications
Prior experience in customer service, preferably in laundry or hospitality.
Excellent communication and interpersonal skills.
Strong problem-solving and multitasking abilities.
Proficiency in Excel and Canva.
Ability to work independently and in a team.
Applicants should reside around Orchid road, Jakande, Agungi, Ikota axis.
Salary
N100,000 – N130,000 monthly.
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