PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.
We are recruiting to fill the position below:
Job Position: Reconciliation and Settlement Manager
Job Location: Opebi, Ikeja, Lagos
Job Type: Full-time
Job Purpose
The Reconciliation and Settlement Manager is responsible for resolving all issues arising from electronic transactions.
Perform automated back-office processing such as dispute processing, settlement, reconciliation and reporting.
Engage aggregators and business partners on improved service delivery
Attending to all transfer related enquiries from banks.
Responsibilities
Develop and execute processes, standards, guidelines, and service-level agreements for partnering organizations.
Reconciliation of transactions routed through various payment platforms including POS.
Identifying, negotiating, and closing partnership deals on direct product offerings.
Liaise with banks and aggregators on settlement discrepancies.
Attending to all transfer related enquiries from banks.
Liaising with switching companies and card schemes on Settlement issues
Attend to customer and merchant disputes and ensure prompt resolution.
A thorough understanding of the card brand dispute management rules, response codes, and recommended response data.
Daily management of our dispute management process on behalf of our merchants and acquirers across the country.
Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
Daily reconciliation of debits that arise from the chargebacks process and escalation to acquirers/ Issuers where discrepancies arise
Ensures timely reconciliation of all transactions done on the terminals.
Ensure daily validation of transaction posting on the system.
Requirements
A Bachelor’s Degree or its equivalent
At least 6 years of experience in Digital Financial Services or banking industry
At least 2 years of experience in business development and continuity.
Experience with electronic payment systems
3 years Leadership experience
In-depth knowledge of payment processing- gateways
Leadership and team work skills,
Organization and Time management skills
Proficiency in the use of MS office suites.
Excellent communication skills and interpersonal skills.
Attention to details and accuracy
Strong analytical and problem-solving skills.
At least 2 years of experience in Reconciliation and Settlement of POS
Specifications & Requirements:
Creative thinker and problem solver who can resolve issues arising from online transactions timely and efficiently.
A self-starter and self-motivated person who is able to influence and direct the settlements and reconciliation process.
Passionate about solving problems and is focused on customer experience and outcomes.
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