Customer Service Officer at Leadroitt Realty

Job Type Full Time

Qualification BA/BSc/HND , OND

Experience 1 – 3 years

Location Lagos

City Lekki

Job Field Customer Care&nbsp

Salary Range ₦100,000 – ₦150,000/month

Location: Lekki Phase 1, Lagos.

Key Responsibilities:

Handle customer inquiries, concerns, and feedback through phone, email, or in-person communication.
Maintain and improve customer satisfaction levels through effective communication.
Accurately documenting customer interactions and updating relevant databases. 
Ensuring timely resolution of issues and checking customer satisfaction.

Key Skill:

Excellent communication skills: Ability to clearly explain information, actively listen to customer concerns, and maintain a professional demeanor 
Problem-solving abilities: Analyzing customer issues, identifying root causes, and finding effective solutions 
Customer service orientation: Demonstrating empathy, patience, and a genuine desire to help customers 
Multitasking skills: Handling multiple customer interactions simultaneously across different channels 
Technical proficiency: Familiarity with relevant computer systems, CRM software, and communication tools 
Attention to detail: Ensuring accuracy in customer information and order processing.

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