Customer Relation Personnel at Cargeria

Customer Relation Personnel at CargeriaPosted on Mon 10th Feb, 2025 – hotnigerianjobs.com — (0 comments)

Cargeria is a Mobile Application Service Provider Company. Our customers have numerous testimonies in relation to the use of our mobile apps to located trusted mechanics nationwide. Cargeria mobile app is rated number1 among automotive service provider in Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Relation Personnel

Location: Port Harcourt, Rivers
Employment Type: Full-time

Job Description

Provide exceptional customer service through phone, email, and online channels.
Actively listen to customer inquiries and concerns, demonstrating empathy and understanding.
Resolve customer issues promptly and efficiently, exceeding expectations whenever possible.
Follow established protocols and procedures for handling customer interactions.
Accurately document customer interactions and maintain detailed records.
Identify and escalate complex issues or complaints to the appropriate team.
Upsell and cross-sell products and services to enhance customer satisfaction and revenue.
Contribute to positive customer reviews and brand reputation.
Proactively seek feedback from customers to identify areas for improvement.
Stay up-to-date on company policies, products, and services.
Adapt to changing customer needs and situations with a positive and professional attitude.
Work effectively within a team environment to achieve customer service goals.
Maintain a positive and professional demeanor even in challenging situations.
Participate in ongoing training and development to enhance customer service skills.

Requirements

Candidates should possess an SSCE qualification with 2+ years relevant work experience.

Application Closing Date
10th March, 2025.