Customer Service Supervisor at a Culinary Company – TeamAce LimitedPosted on Fri 07th Feb, 2025 – hotnigerianjobs.com — (0 comments)
TeamAce Limited – Our client, a Culinary company, is recruiting to fill the position below:
Job Title: Customer Service Supervisor
Location: Lagos
Employment Type: Full-time
Job Summary
As our customer service officer, you will be responsible for overseeing the daily customer support operations of the company.
This role requires a dynamic leader and a professional who is responsible for developing a positive customer experience and fostering healthy working relationships. who can optimize processes, manage staff, and ensure timely delivery of products and services.
Responsibilities
Recommend strategies and advise the CEO on issues that pertain to customer satisfaction and the development of the company.
Oversee the customer service team to ensure timely responses to customers’ orders, inquiries, feedback, and complaints, ensuring customer satisfaction at every step.
Implement data collection methods for operational metrics, aiming to reduce errors and increase customer service excellence.
Ensure the customer service team responds to emails, calls, and inquiries promptly and efficiently, with a customer-first mindset.
Requirements
Bachelor’s degree in Business Administration, Communications, or a related field.
Minimum of 4 years of relevant experience in Customer Service management, preferably in retail or food manufacturing.
Experience in managing customer service teams and logistics operations is compulsory.
Salary
N250,000 – N300,000 Monthly.
Application Closing Date
7th March, 2025.
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