Front Office Supervisor

Responsibilities:

• Greet guests warmly and provide a friendly and efficient check-in and check-out process.
• Assist guests with inquiries, provide information about hotel facilities, and offer recommendations for local attractions.
• Handle reservation requests, ensuring accuracy and efficiency in booking processe professional
• Maintain up-to-date knowledge of room availability, rates, and promotions.
• handle all front office activities and staff professional
• Communicate effectively with other hotel departments to ensure smooth guest experiences.
• Handle guest concerns and complaints with a positive attitude, finding timely and effective resolutions.
• Collaborate with management to escalate and resolve issues as needed.
• checkmate all payments, cash handling, and oversee all cash drawers.
• Provide guests with receipts and ensure accurate billing.
• Monitor and ensure the security of guests and their belongings.
• Follow company safety and security protocols, reporting any incidents or suspicious activities.

Requirements:

• Minimum academic qualification of a Bachelor’s degree in any related discipline 
• Minimum of 2 years of work experience
• Previous experience in a customer service role, or front office supervisory role preferably in a hotel or hospitality setting.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Familiarity with hotel reservation systems 
• Positive and proactive attitude with a commitment to providing exceptional guest service.
• Ability to handle stressful situations calmly and efficiently at the front office 

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Employee discounts on hotel services
• Training and development opportunities
• Pleasant working environment

Location: Utako, Abuja

AA91 is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. We appreciate all applicants for their interest, but only those selected for an interview will be contacted.