Network Support Engineer at ipNX Nigeria Limited

Network Support Engineer at ipNX Nigeria LimitedPosted on Tue 04th Feb, 2025 – hotnigerianjobs.com — (0 comments)

ipNX is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services. Our ability to identify, satisfy and exceed today’s market needs is a testament to over a decade of experience, our commitment, drive and passion realized through highly skilled and well seasoned professionals.

We are recruiting to fill the position below:

Job Title: Network Support Engineer

Location: Lagos

Job Summary

Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, Wimax services etc.
To consistently provide a high level of excellent customer service and support, ensuring customer satisfaction.

Duties and Responsibilities

Manage Service request life-cycle: receive, log and take ownership of all general Service Requests and progress to resolution.
Monitor and escalate based on SLAs, coordinate with other teams as may be necessary to resolve customer issues within the contracted SLAs.
Proactively monitor all ipNX owned & installed network elements in corporate customers’ premises.
Ensure daily updates of all complaints not closed (open tickets) by following up with person(s), units and organizations responsible.
Produce periodic error-free service reports in order to inform both management and external clients of service levels achieved and areas of service improvement required.
Prepare daily incidence summary reports.

Requirements

B.Sc / B.Eng Computer Science Computer Engineering /Electrical-Electronics engineering (2.2/Upper Credit at minimum).
CCNA , CCNP (Desired)
Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
Excellent business communication skills both verbal and written.
A hands on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
Knowledge and experience with network security (IPSec Firewalls) is desirable.
Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.

Application Closing Date
30th March, 2025.