GIG Mobility, then God is Good Motors, was founded by the enterprising couple Edwin and Stella Ajaere in 1998 to provide bus services across Nigerian cities. Their son, Chidi Ajaere, took over administration of the company which led to a reinvention of the business in 2010. GIGM has over 34 terminals in Nigeria with pick up points and presence in Ghana.
We are recruiting to fill the position below:
Job Position: Experience Officer
Job Location: Akpakpava, Benin, Edo
Employment Type: Full-time
Key Responsibilities
Sell bus tickets at GIGM terminals to walk-in guest
Make and/or change travel reservations for walk-in guests using the online booking system
Create and maintain guest reservation records
Resolve service problems by clarifying the guest complaint via phone, email, and in person
Forward booking/travelling reschedule request to the concerned unit
Ensure customer complaints & emergency concerns are escalated to the appropriate quarters
Adhere to the company’s policy on guaranteed reservations and no-shows.
Promote goodwill by being courteous, friendly & helpful to guests, managers & fellow employees.
Serve guests by providing service information related to travelling schedule, fare, & payment
Announce arrival and departure information using the public address system
Assist in guest luggage check-in
Promote the online booking, app downloads and other products and services of the company to customers
Kindly note that your duties may be reasonably modified at the company’s discretion.
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