Customer Service Agent at LifeBankPosted on Tue 04th Feb, 2025 – hotnigerianjobs.com — (0 comments)
LifeBank is a technology company that powers hospitals and care centers to deliver quality healthcare to patients in emerging markets. The company’s technology, infrastructure, agile production, and distribution networks enable hospitals in emerging markets to catch up with their global peers. The company has distributed 45,000+ medical products to 1000+ healthcare facilities, saving 18,000+ lives across Nigeria and Kenya. At LifeBank, we are the technology-led healthcare system for the future.
We are recruiting to fill the position below:
Job Title: Customer Service Agent
Location: Lagos
Employment Type: Full-time
Job Overview
The customer service agent is the first line of contact for LifeBank customers. The role will handle incoming and outgoing calls, customer inquiries and provide appropriate solutions within specified time limits.
Key Responsibilities
Answer calls, messages and web chat enquiries from existing and prospective customers, orders, place orders and schedule dispatch of orders accurately
Maintain good relationship with partners and vendors
Provide customers with accurate product and service information
Establish priorities and sequences for the processing and dispatching of customer requests and orders
Escalate complex issues to customer service supervisors for proper resolution
Maintain records of inquiries or complaints as well as logs of interaction with customers
Go the extra mile to build and maintain positive trust-relationship with customers
Perform all other duties as assigned
Educational Qualification
Candidates should possess a B.Sc or HND in Marketing, Mass Communication or any related discipline
Experience:
1-2+ years in a customer service or similar role.
Skills and Abilities:
Learning and growth mindset
Good stress and time management skills
High empathy
Knowledge of customer service best practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Personal Attributes
Passion for people and health
Highly organized and detailed
Loves to socialize and engage
Very tech savvy and knowledgeable of current trends
Has high energy levels
Work Environment
Work in the office on a shift system
Reporting Structure:
Will report to the CSA Supervisor and Ops Lead
Salary
N120,000 / Month.
Application Closing Date
Not Specified.
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