Sales Representative/Social Media Content Creator

Responsibilities:

• Greet and assist customers, creating a welcoming environment.
• Understand and anticipate customer needs, preferences, and styles.
• Offer personalized styling advice and product recommendations.
• Maintain a high level of product knowledge, including fabric types and design details.
• Ensure that every customer leaves the store with a positive experience.
• Achieve and exceed individual and store sales targets.
• Handle customer objections and convert them into sales opportunities.
• Participate in in-store events and promotions to drive traffic and increase sales.
• Ensure that the store is clean, organized, and visually appealing at all times.
• Manage stock levels, including restocking shelves and maintaining inventory accuracy.
• Build and maintain strong relationships with repeat customers.
• Collect and update customer information to maintain an up-to-date customer database.
• Follow up with customers after sales to ensure satisfaction and encourage repeat business.
• Handle customer complaints professionally, ensuring a resolution that benefits both the customer and the company.
• Represent the brand with integrity, professionalism, and a high level of fashion expertise.
• Create social media content and engage with customers on social media platforms when required, promoting the brand and products.

Requirements:

• HND/OND in Fashion, Business, or a related field is a plus.
• Minimum of 2 years of experience in luxury retail sales or a similar customer-facing role.
• Strong interpersonal and communication skills, with the ability to connect with a diverse customer base.
• Excellent salesmanship, with a passion for fashion and an eye for detail.
• Ability to work in a fast-paced environment while maintaining a calm and professional demeanor.
• Proficiency in using point-of-sale (POS) systems and basic computer applications.
• Ability to work flexible hours, including weekends, holidays, and evenings.