E-commerce Order Fulfillment & Controller

Responsibilities:

• Process all orders and ensure all orders are accurately picked, packaged, and prepared for shipment according to company standards and customer requirements
• Monitor order status and address any issues that may arise during the order fulfillment process 
• Liaise with the social media & community manager on product availability and ensure accurate information is given at all times.
• Work closely with the social media & community manager to resolve order-related issues and inquiries.
• Provide updates on order status and delivery timelines to the team.
• Coordinate with the inventory and procurement team to ensure stock levels are adequate to meet customer demand.
• Assist in managing stock discrepancies and ensuring product availability for order fulfillment.
• Collaborate with logistics partners to ensure timely and cost-effective shipping of orders
• Monitor the performance of shipping carriers and address any delivery issues
• Generate regular reports on order fulfillment metrics and performance.

Requirements:

• 3-5 years of proven experience as an E-Commerce Order Fulfillment expert
• Strong attention to detail and accuracy.
• Excellent time management and organizational skills.
• Customer service-oriented attitude.
• Ability to work independently and follow instructions.
• Professionalism and reliability.

Benefits:

• Pension
• HMO
• NSITF
• Other benefits

Location: Lagos