Receptionist

Responsibilities:

• Greet and welcome guests professionally, ensuring a warm first impression.
• Manage check-in and check-out processes efficiently.
• Handle reservations, room assignments, and guest inquiries via phone, email, and in person.
• Provide accurate information about hotel services, amenities, and local attractions.
• Process payments, invoices, and guest accounts securely.
• Address guest concerns, special requests, and complaints professionally and promptly.
• Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.
• Maintain an organized and clean front desk area.
• Assist in guest relations and VIP services as required.
• Follow security procedures to ensure guest safety and privacy.

Requirements:

• OND/ND in Hospitality, Business Administration, Tourism, or a related field
• Minimum 3 years in a receptionist, front desk, or customer service role, preferably in a hotel or luxury serviced apartment