Front Desk Manager

Responsibilities:

• Supervise and coordinate receptionists, concierge, and front desk staff to maintain seamless operations.
• Oversee guest check-ins and check-outs, ensuring efficiency and professionalism.
• Train and mentor front desk staff to maintain exceptional guest service standards.
• Handle guest concerns, complaints, and special requests, ensuring timely resolutions.
• Monitor reservations and room assignments, optimizing availability and revenue.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Implement and maintain front office SOPs, policies, and security procedures.
• Ensure accurate cash handling, billing, and payment processing at the front desk.
• Maintain a professional, welcoming, and organized lobby environment.
• Generate and analyze front desk performance reports and guest feedback.
• Ensure adherence to hospitality industry standards and luxury service expectations.

Requirements:

• OND/ND in Hospitality Management, Business Administration, or a related field
• Minimum 3 years in a front desk supervisory or managerial role, preferably in a hotel or luxury serviced apartment