Duty / Night Manager at Mulligan HotelPosted on Mon 16th Sep, 2024 – hotnigerianjobs.com — (0 comments)
Mulligan Hotel is a private Nigerian Group of companies operating retail, hospitality and property business.
We are recruiting to fill the position below:
Job Title: Duty / Night Manager
Location: Sabo, Yaba – Lagos
Employment Type: Full-time
Responsibilities
As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Oversee the entire Front Office operation to maintain high standards
Serve as a point of contact to Guests
Complete Night Audit duties
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
Manage, record and promptly resolve issues or emergencies that arise
Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
Act in accordance with all security and emergency procedures and manage the instigation of these, as required
Compile adequate handover to Early staff / Duty Manager
Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Conduct annual and mid-year Appraisals with Team Members
Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
Assist other departments, as necessary
Experience
Previous supervisory experience in Front Office within the hotel/leisure/retail
High level of IT proficiency
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team.
Application Closing Date
30th September, 2024.
Method of Application
Interested and qualifiedcandidates should send their CV in MS Word or PDF to: [email protected] using the Job Title as the subject of the mail.
Note: Only qualified candidates would be shortlisted.
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