Field Performance Monitor at Alfred and Victoria AssociatesPosted on Fri 13th Sep, 2024 – hotnigerianjobs.com — (0 comments)
Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer’s needs. The three major arms are: Consulting, Recruitment and Training.
We are recruiting to fill the position below:
Job Title: Field Performance Monitor
Location: Lekki, Lagos
Employment Type: Full-time
Job Summary
The Field Performance Monitor is responsible for overseeing the performance of the Field department.
This role ensures that coordinators adhere to established procedures and policies, prepares daily performance reports for the head of the department, identifies delays in ticket updates, and monitors the performance of engineers on-site.
The Field Performance Monitor will also investigate escalated cases and provide insights into areas for improvement. Additionally, the role requires preparing and conducting regular training for the team, identifying weaknesses, and ensuring continuous improvement.
Reports To: Head of Field Department
Responsibilities
Performance Monitoring:
Continuously monitor the performance of the FOC department.
Ensure coordinators follow departmental procedures and policies.
Identify and report any deviations from established standards.
Reporting:
Prepare and submit daily performance reports for the head of the department.
Include detailed analysis of team performance and individual engineer performance.
Ticket Management:
Track and catch delays in updating tickets by coordinators.
Ensure timely and accurate ticket updates to reflect the current status of field operations.
Team Performance:
Collaborate with coordinators to identify engineers who are not performing well on-site.
Provide feedback and recommendations for performance improvement.
Case Investigation:
Investigate escalated cases thoroughly to determine the root cause of issues.
Document findings and propose solutions to prevent future occurrences.
Training and Development:
Prepare regular training sessions for the FOC team.
Identify weaknesses in team performance and develop training programs to address them.
Ensure the team is up-to-date with the latest procedures, policies, and technologies.
Compliance and Improvement:
Ensure compliance with all FOC policies and procedures.
Recommend process improvements to enhance the efficiency and effectiveness of field operations.
Qualifications
Bachelor’s degree in business administration, Operations Management, Telecommunications, Information Technology, or a related field.
Proven experience in operations management, preferably within a similar environment.
Basic knowledge of telecommunications and IT.
Strong analytical skills with the ability to prepare detailed performance reports.
Excellent communication and interpersonal skills.
Ability to work under pressure and handle multiple tasks simultaneously.
Strong problem-solving skills and attention to detail.
Key Competencies:
Analytical Thinking
Attention to Detail
Communication Skills
Problem Solving
Time Management
Team Collaboration
Compliance Orientation
Training and Development.
Salary
Very attractive
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
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