Visa and Ticketing Officer

Responsibilities:

• Undertake
  visa-related casework (assess, investigate, decide), applying the relevant
  legislation and policy.
• Investigate
  the integrity of documents and other information in connection with visa
  applications.
• Interview
  clients and request additional information to support visa applications.
• Liaise
  with all relevant stakeholders in the visa processing procedure including
  embassies and consulates to ensure timely processing of visa applications.
• Maintain
  accurate records of visa applications and client information.
• Undergo
  regular training and development to keep up with the changes and trends in
  immigration.
• Update knowledge and skills on the laws, policies, procedures, and
  best practices on national and global travel and immigration,
• Learn about the
  social, economic, political, and cultural aspects of regions.
• Assist
  clients with flight bookings, hotel reservations, car rentals, and other travel
  arrangements.
• Confirm
  bookings and notify clients of luggage limits, travel insurance policies, and
  itineraries, medical and currency requirements.
• Issue
  airline tickets, ensuring accuracy and adherence to airline rules and
  regulations.
• Calculate
  and explain fare details including taxes, fees, and any applicable promotions
  or discounts to clients.
• Verify
  and process travel documents including visas and travel insurance in compliance
  with relevant regulations.
• Maintain
  accurate records of transactions, passenger information, and ticketing-related
  paperwork by company policies.
• Provide
  exceptional customer service to our diverse clientele, and handle complex customer
  inquiries ranging from web bookings to concierge desks purchasing tickets for
  their guests.
• Use
  promotional techniques and prepare promotional materials to sell itinerary tour
  pack
• Collaborate
  with the sales team on ticketing-related queries and to maximize revenue
  opportunities.
• Stay
  up to date on the latest travel industry developments.

Requirements

• Degree/HND in any field
• Significant
  understanding of current immigration laws and visa policies
• Related
  Travel and Tourism Certification.
• Minimum
  of 3 years visa and ticketing experience.
• Knowledge
  of the GDS systems: Amadeus
• Good
  knowledge of World Geography
• Good
  verbal and written communication and interpersonal skills
• Using the Ticketing & Reservation system (Amadeus GDS)
• Comply with immigration laws, fares rules, and visa policies
• Customer handling & satisfaction
• Ticket Reopens: Frequent ticket reopens signal unresolved issues, affecting customer satisfaction and workload
• Error Rate: Minimizing errors in visa processing and ticket handling is key to providing high-quality support
• Achieving the assigned target
• Revenue generation