Software Business Analyst

Responsibilities:

• Support in gathering, documenting, and analyzing business requirements from stakeholders.
• Help translate business needs into clear functional and non-functional requirements.
• Participate in interviews, workshops, and surveys to learn about the elicitation process.
• Assist in analyzing and documenting current business processes.
• Learn to design and model new business processes and workflows.
• Help identify areas for process improvement and optimization.
• Work with development teams to understand how solutions are designed and implemented.
• Assist in ensuring that solutions align with the organization’s development strategy and
  architecture.
• Help create functional specifications and other documentation to support development.
• Act as a junior liaison between business stakeholders and technical teams.
• Assist in facilitating communication and ensuring a clear understanding of project goals and
  requirements.
• Learn how to manage stakeholder expectations and address concerns.
• Support the development and execution of test plans to ensure solutions meet business
  requirements.
• Participate in user acceptance testing (UAT) and assist the business during the testing
  phase.
• Help identify and document defects, and learn to work with development teams to resolve
  them.
• Assist in project management activities, such as planning, scheduling, and tracking.
• Monitor project progress and learn to report status to stakeholders.
• Help in managing project risks and issues.
• Assist in developing training materials and conducting training sessions for end-users.
• Provide basic support to users, including troubleshooting and resolving issues.
• Help ensure that documentation and knowledge bases are up-to-date.
• Stay up-to-date with industry trends, best practices, and new technologies.
• Suggest ideas for improving business processes and systems.
• Participate in post-implementation reviews to assess the effectiveness of solutions.
• Help analyze data to identify trends, patterns, and insights that inform business decisions.
• Assist in creating reports and dashboards to provide stakeholders with actionable
  information.
• Support data-driven decision-making within the organization.

Requirements:

• Minimum of a diploma in Business, Information Technology, Computer Science, or a related field.
• 2 years of experience in a similar role, preferably within the software development or IT sector.
• Basic understanding of business process analysis and design.
• Familiarity with requirement-gathering techniques such as interviews, surveys, and workshops.
• Experience or knowledge in using software development lifecycle (SDLC) processes.
• Basic understanding of functional and non-functional requirements documentation.
• Experience with data analysis and the ability to interpret and present data insights.
• Proficiency in using Microsoft Office Suite (Excel, Word, PowerPoint).
• Familiarity with project management tools such as Jira, Trello, or Asana is a plus.
• Understanding data visualization tools like Tableau or Power BI is beneficial.
• Strong verbal and written communication skills for interacting with stakeholders and technical teams.
• Ability to translate complex technical information into clear, business-friendly language.
• Analytical and problem-solving skills to identify business inefficiencies and propose solutions.
• Attention to detail in documenting business processes and requirements.
• Ability to work collaboratively with cross-functional teams, including development, project management, and business stakeholders.
• Willingness to learn and support senior team members in various tasks.
• Ability to work in a dynamic environment and quickly adapt to new technologies and methodologies.
• Willingness to take on new challenges and continuously develop skills.