Naji Realties is a leading hospitality and real estate company in Nigeria, dedicated to providing exceptional services and experiences that exceed our customers’ expectations. With a strong presence in Abuja and Lagos, our experts are passionate about delivering top-notch solutions in property development, management, and hospitality.
If you share our values and passion for excellence, we invite you to explore career opportunities with us. At Naji Realties, we foster a culture of growth, learning, and collaboration. Be part of our dynamic team and help us shape the future of hospitality and real estate in Nigeria.
We are recruiting to fill the position below:
Job Position: Customer Service Officer
Job Location: Lagos Island, Lagos
Employment Type: Full-time
Job Summary
We are seeking a highly skilled and enthusiastic Customer Care Officer to join our hospitality team.
As the first point of contact for our guests, you will be responsible for delivering exceptional customer service, ensuring a warm and welcoming experience, and providing efficient front desk services.
Key Responsibilities
Greet and welcome guests, respond to their inquiries, and resolve any issues promptly
Manage room assignments, check-in, and check-out processes
Handle guest registrations, payments, and departures
Coordinate with other departments to ensure seamless service delivery
Resolve guest complaints and issues in a fair, prompt, and professional manner
Maintain accurate records of guest information, room assignments, and billing
Provide personalized support and recommendations to guests
Maintain a clean and organized front desk area
Participate in training and coaching to enhance customer service skills
Requirements
Bachelor’s Degree in Social Sciences or equivalent required
Minimum of 2 years of customer service experience or Front desk experiencein a hospitality industry
Must reside in Lagos Islandpreferably around Lekki
Excellent communication, listening, and problem-solving skills
Ability to work in a fast-paced environment and adapt to changing priorities
Strong patience, empathy, and understanding
Proficiency in computer software and technology
Ability to work varying shifts, including evenings and weekends
Method of Application
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