Customer Assistant

Responsibilities:

• Receive and process online orders.

• Update and manage the company’s website and social media pages.

• Convert leads into actual sales.

• Liaise with and manage courier companies.

• Develop and maintain an updated customer/vendor list.

• Answer and direct phone calls.

• Organize and prepare for exhibitions and outdoor sales events.

• Assist in the preparation of regularly scheduled reports.

• Handle customer enquiries and complaints.

• Establish, develop and maintain positive business and customer relationships.

• Work in line with company policy to achieve set sales targets and outcomes within schedule.

• Send weekly email blasts, WhatsApp messages, bulk SMS etc.

• Closely monitor online trends and inventory.

• Provide daily sales reports as well as weekly and monthly report of sales efforts in marked sales territory.

• Answer first line queries and complaints from customers.

• Report discrepancies and problems to the Operations Manager.

• Give advice and guidance on product selection to customers.

• Resolve customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to the management.

• Working within established guidelines, particularly with product lines.

• Work with management to organize and execute online sales campaigns

• Perform all other duties as assigned

Requirements:    

• OND/HND or BSC in any related discipline preferably marketing, business, and finance.

• 1-3 years experience in an e-commerce role.

• Experience with sales targets.

• Experience with customer service roles.

• Computer training certification is a plus.

• Good customer service skills

• Good networking, prospecting, and closing skills

• High level of professionalism

• Result-oriented team player with exceptional motivation and interpersonal skills. 

• Relationship management skills and openness to feedback

• Excellent selling, communication, and negotiation skills

• Good written and verbal communication skills

• Able to work in a fast-paced environment

• High proficiency in MS Office Suite & Excel

• Must be able to prepare management reports and correspondence

• Good initiative, time, and stress management skills

• A keen eye for detail

• Social media savvy

• Sociable and friendly

• Confident and pleasant

• Knowledgeable of current trends

• Assertive and creative

• Good looking & smart

• Must be able to work under pressure