Customer Service & Sales Representative

Responsibilities:

• Provide exceptional customer service by answering inquiries, resolving complaints, and offering solutions promptly.
• Assist customers with product or service information, ensuring they are fully informed and satisfied.
• Actively promote and sell products or services to meet or exceed sales targets.
• Identify customer needs and recommend appropriate products or services to enhance customer experience.
• Handle customer orders, including processing payments and ensuring accurate and timely delivery of products or services.
• Maintain detailed and accurate records of sales transactions and customer interactions.
• Build and maintain positive relationships with customers to encourage repeat business and long-term loyalty.
• Follow up with customers to ensure satisfaction and address any further needs.
• Stay informed about the company’s products, services, promotions, and policies to effectively assist customers and drive sales.
• Continuously update knowledge on new product offerings and industry trends.
• Troubleshoot and resolve any customer issues or concerns quickly and professionally to ensure a positive experience.
• Escalate unresolved issues to the appropriate department or supervisor when necessary.
• Work closely with sales, marketing, and other departments to align on customer strategies and sales goals.
• Share customer feedback with relevant teams to improve products, services, or processes.
• Track and report on sales performance, customer trends, and service outcomes to management regularly.

Requirements:

• B.sc/HND in Business, Marketing, or a related field is required.

• 1-2  years of experience in sales, preferably in a virtual sales role.

• Proven track record of meeting or exceeding sales targets.

• Strong interpersonal and communication skills, with the ability to build rapport and trust with clients.

• Self-motivated and able to work independently, with strong organizational and time management skills.

•  A strong interest in spa and wellness, and a desire to help clients achieve their wellness goals