Billing Support Officer at ipNX Nigeria LimitedPosted on Wed 11th Sep, 2024 – hotnigerianjobs.com — (0 comments)
ipNX is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services. Our ability to identify, satisfy and exceed today’s market needs is a testament to over a decade of experience, our commitment, drive and passion realized through highly skilled and well seasoned professionals.
We are recruiting to fill the position below:
Job Title: Billing Support Officer
Location: Lagos
Employment Type: Contract
Job Summary
The Billing Support Officer deals with customers’ complaints via telephone and emails.
They are required to handle a variety of functions, including end-to-end resolution of billing issues.
Officers make an important contribution to customer satisfaction by providing a prompt, efficient, and courteous service to callers.
Responsibilities
Ensure customer satisfaction at every contact via phone on all billing issues/enquiries.
Excellent listening, questioning, and communication skills.
Adhere to telephone etiquette.
Inform customers by explaining procedures, answering questions, and providing information and feedback.
Ensure a prompt response to inbound calls.
Must be clear, direct, and not vague in their communication with customers.
Manage large amounts of inbound and/or outbound calls in a timely manner.
Meet personal/team qualitative and quantitative call targets.
Follow communication scripts when handling different billing topics.
Identify customers’ needs, clarify information, and provide solutions and/or alternatives.
Ensure prompt and accurate response to tickets.
Provide excellent customer service in such a way that we can retain customers.
Must be the voice of the customer.
Ensure that the call abandonment rate is less than 10%.
Maintain a call completion rate of 90%.
Ensure that inbound calls are picked before the third ring.
Must promptly escalate issues that they cannot handle to their supervisor.
Must avoid keeping the customer waiting on a call.
Identify and escalate priority issues observed.
Qualifications / Experience / Skills
Minimum Requirements:
HND / B.Sc in any Discipline
Minimum Experience: 6 months experience in a contact center
Experience in:
Customer Relations
Sales
Marketing
Human Relations
Skills:
Customer focus
Tech-savvy
Action-oriented
Drive results
Cultivate innovation
Ability to optimize work processes
Resilience
Self-development
Ability to set priorities and manage time effectively
Good oral and written communication
Team player
Nimble learning
Computer literacy
Familiarity with CRM systems and practices
Telephone etiquette
Strong phone, verbal, and written communication skills along with active listening
Knowledge of Microsoft Office (Excel, PowerPoint, Word, etc.).
Application Closing Date
18th September, 2024.
Method of Application
Interested and qualified candidates should send their cover letter, resume and credentials to: [email protected] using the Job Title as the subject of the mail.
Share this job:
Leave a Reply