Customer Service Representative

Responsibilities:

• Inbound and Outbound Calls: Handle a high volume of inbound and outbound calls to existing and potential customers, providing accurate product information and resolving queries.
• Telesales: Promote and sell the company’s products/services to prospective and current customers, achieving individual sales targets.
• Customer Support: Address customer inquiries, resolve issues promptly, and provide tailored solutions to ensure customer satisfaction.
• Data Entry: Accurately log customer details, inquiries, and interactions into the CRM system.
• Cross-selling and Upselling: Identify opportunities to upsell or cross-sell additional products or services to existing customers.
• Order Processing: Assist customers in placing orders, processing transactions, and confirming delivery details.
• Follow-up: Follow up on customer calls where necessary to ensure complete resolution of inquiries.
• Customer Retention: Actively engage with customers to ensure long-term satisfaction, address concerns, and minimize churn rates.
• Sales Strategies: Collaborate with the sales team to implement effective sales strategies and improve conversion rates.
• Reporting: Provide regular reports on call activities, sales performance, and customer feedback to management.

Requirements:

• Experience with CRM Software: Familiarity with platforms such as Salesforce or HubSpot.
• Sales Certification: Any relevant certifications in sales or customer service.

Benefits:

• Competitive salary with potential for commissions and bonuses.
• Health, dental, and vision insurance (if applicable).
• Opportunities for professional development and career growth.