Account Assistant

Responsibilities:

• Payment Processing: Process incoming and outgoing payments efficiently and accurately using both traditional banking systems and fintech solutions.
• Transaction Monitoring: Monitor transaction statuses, verify transaction details, and ensure transactions are processed promptly and securely.
• Account Reconciliation: Assist in reconciling financial transactions, identifying discrepancies, and resolving any issues that may arise.
• Customer Support: Provide timely and effective customer support related to payments, addressing inquiries, resolving payment-related issues, and guiding customers through payment processes.
• Compliance: Ensure compliance with regulatory requirements and company policies related to financial transactions, data privacy, and security protocols.
• Documentation and Reporting: Maintain detailed and accurate records of transactions, and prepare reports on payment activities, transaction volumes, and any discrepancies encountered.
• Process Improvement: Identify opportunities to streamline payment processes, enhance efficiency, and improve the overall customer experience.
• Collaboration: Collaborate closely with other departments such as finance, customer service, and compliance to ensure smooth operations and resolve any cross-functional issues related to payments.

Requirements:

• Degree in finance, accounting, business administration, economics, or a related field is typically required.
• Previous experience in payment processing, financial operations, or a similar role within a fintech company is highly beneficial.
• Familiarity with financial technologies, payment systems, and regulatory frameworks governing financial transactions is advantageous.
• Financial Acumen: Solid understanding of financial transactions, payment processing, and financial systems within the fintech sector.
• Attention to Detail: Ability to accurately process payments, reconcile accounts, and maintain meticulous records.
• Analytical Skills: Proficiency in analyzing transaction data, identifying trends or discrepancies, and implementing solutions.
• Communication: Excellent interpersonal and communication skills to interact effectively with internal teams and external stakeholders.
• Customer Service: Dedication to providing exceptional customer service, resolving issues promptly, and ensuring a positive customer experience.
• Problem-solving: Proactive approach to identifying and resolving payment-related issues efficiently.
• Adaptability: Ability to adapt to technological advancements, regulatory changes, and evolving company procedures within the fintech industry.
• Team Collaboration: Strong team player with the ability to collaborate effectively with colleagues across different departments.
• Must be ready to resume immediately

Personal Qualities:

• Integrity and commitment to maintaining high standards of financial integrity and compliance.
• Proactive attitude towards learning and staying updated with developments in fintech innovations and regulatory requirements.
• Ability to work effectively under pressure, prioritize tasks, and meet deadlines in a fast-paced environment.

Candidate must reside around Yaba/Surulere/Ojuelegba/Gbagada Environs and be ready to resume immediately.

Work type: Shift job

Note: There will be adequate training immediately when selected