Hotel Receptionist

Job Description/Requirements

Responsibilities:
  • Greet guests upon arrival, process check-ins and check-outs efficiently, and provide them with information about the hotel’s amenities and services.
  • Manage room reservations, cancellations, and modifications through the hotel’s booking system, ensuring accuracy and availability.
  • Respond to guest inquiries and complaints in a professional and timely manner, providing solutions and ensuring guest satisfaction.
  • Handle payments, issue receipts, and manage billing information accurately.
  • Liaise with other departments (e.g., housekeeping, maintenance) to fulfill guest requests and ensure smooth operations.
  • Answer phone calls, direct calls to the appropriate departments, and take messages when necessary.
  • Maintain up-to-date knowledge of hotel policies, services, promotions, and the local area to assist guests effectively.
  • Perform general administrative duties such as filing, data entry, and maintaining the front desk area in an organized manner.
  • Monitor guest access and maintain security by following hotel procedures, including verifying guest identification and issuing room keys.
  • Maintain accurate records of guest stays, payments, and any incidents that occur during their stay.
  • Promote hotel services, facilities, and upgrades to enhance the guest experience and increase revenue.
  • Work closely with the Front Office team and other departments to ensure smooth operations and guest satisfaction.



Requirements:

  • Previous experience in a customer service role, preferably in the hospitality industry.
  • Strong communication and interpersonal skills, with the ability to handle difficult situations with professionalism.
  • Familiarity with hotel management software (e.g., Opera, PMS) is an advantage.
  • Language Proficiency: Fluency in English is required; knowledge of additional languages is a plus.
  • Well-groomed and presentable at all times.
  • Friendly, welcoming, and positive demeanor.
  • Ability to think quickly and resolve issues efficiently.
  • Capable of handling multiple tasks simultaneously in a fast-paced environment.

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