Operations Manager

Responsibilities:

• Fleet Procurement & Sourcing: Lead the purchasing and sourcing of vehicles, negotiating with manufacturers, dealerships, and private owners to source the best terms and ensure the fleet meets customer demand and quality standards.
• Operations Management: Oversee the daily operations of the rental car fleet, ensuring efficient vehicle allocation, maintenance, and availability.
• Customer Support: Direct all customer service functions, ensuring a seamless and positive experience for clients, and addressing any escalated issues promptly and effectively.
• Vendor & Supplier Management: Build and maintain strong relationships with vehicle suppliers, maintenance providers, and other key partners to ensure high-quality service and cost-effective operations.
• Strategic Planning: Develop and execute operational strategies that align with company goals, focusing on growth, efficiency, and customer satisfaction.
• Budget Management: Oversee the operations budget, ensuring cost control, forecasting expenses, and identifying areas for financial improvement without sacrificing service quality.
• Compliance: Ensure that all operations adhere to local, state, and federal regulations, including safety standards, environmental laws, and industry-specific requirements.
• Data-Driven Decision Making: Utilize data and key performance indicators (KPIs) to monitor performance, identify trends, and drive process improvements.
• Risk Management: Proactively identify and mitigate risks associated with fleet operations, including safety, liability, and operational disruptions.
• Technology Utilization: Implement and manage technology solutions to enhance fleet tracking, maintenance scheduling, customer support, and overall operational efficiency.
• Reporting: Prepare and present regular reports to senior management on operational performance, fleet status, customer feedback, and financial metrics.

Requirements:

• Experience: At least 10 years of experience in operations management, with significant experience in the rental car, transportation, logistics or related industry.
• Education: Graduate degree in Business Administration, Operations Management, Logistics, or a related field.
• Self-Management: Strong ability to work independently and take full responsibility for all operational aspects of the fleet.
• Procurement Expertise: Experience in purchasing and sourcing vehicles, with strong negotiation skills and vendor management experience.
• Customer Focus: Demonstrated ability to oversee customer service operations and ensure high levels of customer satisfaction.
• Analytical Skills: Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Communication: Excellent communication skills, both verbal and written, with the ability to interact effectively with senior management, staff, vendors, and customers.
• Technology Proficiency: Familiarity with fleet management software, ERP systems, and other relevant operational tools.
• Compliance Knowledge: In-depth understanding of industry regulations, safety standards, and compliance requirements related to fleet management.

About You:

• You will be the smartest and hardest worker in this company in a few months.
• You are disciplined. You manage your time and do whatever it takes to get the job done.
• You take initiative, can train yourself, and do not need any supervision.
• You already know how to run/manage a successful business.
• You accept responsibility for all business operations. You do not make excuses or blame others for lack of success.
• You challenge the status quo. You generate moonshot ideas to improve the business.
• You create financial models and track the performance of all business operations.
• You create your own set of KPIs/metrics to measure the success of the business.
• You interact directly with customers daily to understand what we should be improving.
• You create and track your own project plans/deliverables/milestones.
• You have great communication skills and are fluent in English.
• You create summarized reports of your progress in daily and weekly updates.
• You have experience incorporating technology to optimize workflows.

Compensation & Benefits:

• Performance-based bonuses.
• Paid time off and holidays.
• Opportunities for professional development and career growth.

Location: Remote

Remuneration: USD 1,500 Monthly Gross