Air Ticketing and Reservation Officer

Responsibilities:

• Assist Passengers: Help with
  reservations, ticketing, and flight schedule inquiries.
• Check-In Procedures: Issue
  boarding passes and handle baggage processing.
• Customer Service: Provide
  exceptional service, address concerns, and assist passengers with special
  needs.
• Flight Information: Inform
  passengers of flight delays, cancellations, and gate changes.
• Transaction
  Handling: Process cash and credit transactions for ticket purchases
  and airline fees.
• Regulation
  Compliance: Adhere to all airline and airport regulations and
  guidelines for safety and security.
• Making reservations: Booking
  airline tickets, and other travel arrangements for customers
• Handling inquiries: Addressing
  customer inquiries about airline regulations, travel policies, and
  resolving any issues or problems that may arise.
• Managing bookings: Ensuring
  accurate and timely booking of flights, hotels, and other travel services.
• Coordinating with airlines and
  other travel providers: Collaborating with airlines, hotels, and other
  travel providers to secure the best travel options for customers.
• Providing travel information:
  Offering information on flight schedules, travel itineraries, and visa
  requirements, and other relevant travel details
• Handling cancellations and
  refunds: Assisting customers with cancellations, changes, and refunds
  requests, following the appropriate procedures.
• Providing customer service:
  Assisting customers with their travel plans, answering their questions,
  and providing travel suggestions.
• Processing payments: Collecting
  payments from customers and issuing tickets and receipts.
• Maintaining records: Keeping
  accurate records of bookings, payments, and customer information.
• Resolving customer complaints:
  Addressing customer complaints and concerns in a professional and timely
  manner.

Requirements:

• HND in any field
• 3 years of experience as an Air ticketing and reservation officer
• Must have good knowledge on Amadeus and Galileo software