Customer Service Representative

Responsibilities:

• Respond to customer inquiries via phone, email, or chat promptly and professionally.
• Resolve customer issues and complaints with empathy and efficiency.
• Provide accurate information about products, services, and policies.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to address customer needs and improve service.

Requirements:

• High school diploma or equivalent; college degree preferred.
• Previous experience in customer service or related fields is a plus.
• Excellent communication and problem-solving skills.
• Ability to handle stressful situations calmly and professionally.
• Proficiency in Microsoft Office and CRM software.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health benefits.
• Opportunities for professional development and career advancement.
• Positive and inclusive work environment.