Fort Knox Outsourcing, an outsourcing organization, is recruiting to fill the position below:

Job Title: Billing Support Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Duties and Responsibilities

• Ensure Customer satisfaction at every contact via Phone on all Billing issues/Enquiries
• Follow communication scripts when handling different Billing topics
• Identify customer needs, clarify information, and provide solutions and/or alternatives
• Ensure prompt and accurate response to tickets
• Provide excellent customer service in such a way that we can retain the customers
• Ensure that the Call abandonment rate is very less than 10%
• Maintain a call completion rate of 90%
• Ensure that in-bound calls are picked before the third ring
• Must promptly escalate issues that they cannot handle to their supervisor
• Must avoid keeping the customer waiting on a call
• Identify and escalate priority issues observed

Educational Qualifications & Functional Skills

• Minimum Requirements: HND / B.Sc in any Discipline
• Minimum Experience: 6 Months experience in a contact center
• Customer Relations, Sales, Marketing, Human Relations (Any other Human Related) work

Salary
N155,000 per month.

Application Closing Date
29th September, 2024.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the mail.