Filling Station Manager

Responsibilities:

Staff Management:

• Supervise, train, and schedule station attendants.
• Ensure all staff adhere to company policies and safety standards

Customer Service:

• Ensure high levels of customer satisfaction by addressing complaints and resolving issues promptly.
• Oversee customer service operations to ensure smooth and efficient service delivery.

Inventory Management:

• Monitor fuel levels and ensure timely reordering to avoid stockouts.
• Manage inventory of other station products such as lubricants, snacks, and accessories.
• Conduct regular inventory checks and reconcile with sales records.

Financial Management:

• Manage daily cash flow, including deposits and reconciliation of sales.
• Monitor expenses to ensure the station operates within budget.
• Prepare financial reports and submit them to the senior management.

Health, Safety, and Compliance:

• Ensure the station complies with all safety regulations and environmental standards.
• Conduct regular safety checks and maintain safety records.
• Train staff on emergency procedures and ensure readiness for any potential incidents.

Maintenance:

• Oversee the maintenance of equipment and facilities, ensuring they are in good working order.
• Coordinate repairs and regular servicing of pumps, tanks, and other station equipment.

Sales and Marketing:

• Implement strategies to boost sales and attract more customers.
• Monitor market trends and adjust pricing strategies accordingly.
• Ensure promotional materials and advertisements are displayed effectively.

Reporting:

• Submit daily, weekly, and monthly reports on sales, inventory, and financials.
• Provide regular updates to senior management on the station’s performance.

Requirements:

• Proven experience in a managerial role, preferably in the retail or petroleum industry.
• Strong leadership and communication skills.
• Excellent customer service and problem-solving abilities.
• Ability to manage financial records and perform basic accounting tasks.
• Knowledge of safety and compliance regulations in the petroleum industry.