Female Sales Representitive

Responsibilities:

• Welcome and serve customers providing an excellent in-store experience at all times
• Assist customers in the process of product selection by ushering them to appropriate sections in the store based on their needs and interests
• Be proactively engaged in upselling and maximize sales opportunities to achieve individual sales targets and KPI
• Upsell where appropriate
• Follow policies and procedures for markdowns and sale events
• Record sales by creating and updating customer profile records in the POS terminal.
• Professionally handle phone calls and any customer service issues
• Provide good customer service by providing design recommendations based on customer’s preferences, design styles, and fabric swatches 
• Handle each transaction professionally and in a friendly manner
• Assist customers in a timely, efficient, and courteous manner delivering superior customer service
• Deal effectively with customer complaints by liaising with the retail manager when necessary
• Communicate special promotions and instore activities to customers
• take part in our social media content 
• Ensure high levels of customer satisfaction through excellent sales service.
• Address customer concerns, resolve issues related to orders, returns, or refunds, and provide exceptional customer service to maintain high customer satisfaction.
• Demonstrate strong brand and product knowledge by articulating advantages, benefits, and/or fits of various outfits
• Ensure to be up-to-date knowing fashion trends and competitors.
• Maintain an attractive store appearance through effective visual merchandising and displays at all times.
• Ensure the mannequins are clothed at all times.
• Ensure the garments on the mannequins are neat, properly ironed, crisp, and well-displayed at all times.
• Clean up fitting rooms and return garments to racks
• Participate in weekly stock count and record activities

Requirements:

• Minimum academic qualification of an HND in any related discipline 
• Minimum of 2 years of proven work experience
• Excellent interpersonal and people skills
• Proficiency in using collaboration and productivity tools