Assistant IT Manager

Responsibilities:

• Committed to delivering high levels of customer service.
• Responds courteously and efficiently to queries and problems from guests and system users.
• Ensures cleanliness of all data equipment and computer rooms.
• Smooth functioning and coordination of vendors for Guest Internet, Property Management Systems – PMS, Point of Sale – POS, IPTV, Telephony systems, and other software vendors.
• Overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
• Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall, and VPN applications.
• Extensive knowledge of Active Directory, Management, and Implementations.
• Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
• Manage leadership in the establishment of project scope, technical strategy, cost, budget, and staff support requirements with new IT initiatives.
• Prepare Policy & Procedures for the IT Department and for the user department.
• Managing the Disaster Recovery Process and ensuring regular daily backup is taken.
• Anti-virus setup and day-to-day support.
• Plan, assign, and take the report from the IT team.
• Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.
• Ensure that policies and procedures relating to PCI compliance are updated.
• Maintains a system error/progress logbook and deals with reported problems.
• Ensure that IT Audit points are implemented as per relevant Standard Operating Procedures.
• Monitors and maintains a proper inventory of hardware and software licenses.
• Aware of IT Security Policies and ensures implementation through regular staff training.
• Keep updated with the latest hotel technology and security risks regularly.
• Perform other IT or Systems related tasks assigned by the management. -solving skills.

Requirements:

• Background in highly available systems and image capture/management systems.
• Should be capable of doing Root Cause Analysis on a problem.
• Must know the Network fundamentals, general network setup, and device configuration.
• Good knowledge of server hardware, Disk storage technology, and I/O devices.
• Skilled in the usage of system-level profiling tools and network monitoring systems to aid in application performance profiling (iostat, Nagios).
• Ability to troubleshoot hardware and software problems.
• He/She must be a self-starter, alert, energetic, responsible, and flexible.
• A warm personality, attentive and smartly presentable.