Front Desk Officer

Responsibilities:

Customer Service and Client Experience (40%)

• Greet and welcome clients warmly upon arrival, creating a positive first impression.
• Provide detailed information about spa services, packages, and promotions to clients.
• Handle client inquiries and bookings efficiently via phone, email, and in person.
• Assist clients with check-in and check-out processes, ensuring a seamless experience.

Appointment Management (25%)

• Manage the spa’s appointment schedule, optimizing bookings to maximize efficiency.
• Coordinate with spa therapists to ensure a smooth flow of appointments and services.
• Handle appointment changes, cancellations, and rescheduling with professionalism.
• Send appointment reminders to clients to minimize no-shows.

Administrative Duties (20%)

• Maintain accurate client records and updated information in the spa management system.
• Process payments and handle cash and credit card transactions accurately.
• Manage inventory of reception area supplies and spa retail products.
• Prepare daily reports on appointments, sales, and client feedback.

Spa Ambiance and Presentation (10%)

• Ensure the reception area and waiting rooms are clean, tidy, and inviting at all times.
• Maintain a calm and relaxing atmosphere in line with the spa’s ethos.
• Assist in displaying and organizing retail products attractively.

Interdepartmental Coordination (5%)

• Liaise with spa therapists to communicate client preferences or special requests.
• Collaborate with the management team to implement new policies or promotions.
• Support marketing efforts by promoting spa services and special offers to clients.

Requirements:

• Higher National Diploma or Bachelor’s degree in Hospitality, Business Administration, or related field preferred.
• Previous experience in customer service, preferably in a spa, salon, or hospitality setting.
• Excellent communication and interpersonal skills.
• Proficiency in computer skills, including Microsoft Office and spa management software.
• Strong organizational abilities and attention to detail.
• Ability to multitask and remain calm under pressure.
• Knowledge of spa services and beauty treatments is a plus.

Perks:

• Relaxing Work Environment: Be part of a team dedicated to creating a peaceful and rejuvenating atmosphere for our clients.
• Professional Growth: We offer opportunities for training and advancement in the spa and beauty industry.
• Collaborative Culture: Join a supportive team where your contributions to client satisfaction are valued.
• Meaningful Work: Help clients look and feel their best, contributing to their overall health and happiness.